Shop Policies

This page explains how we use your data, and process your return and refunds.

It also outlines how to care for your jewellery - this is very important, as polymer clay and resin are not  widely used materials.

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Data Privacy

We use your personal data only to provide services solicited by you such as orders, returns, refunds, complaints/call backs/email replies and subscriptions.

 

We will hold your personal data in accordance with applicable laws to provide you your services. Where we do not require your data, or you specifically request us to, we will delete it.

 

For more information, please read the full Privacy and Cookies Policies at the bottom of this page.

Payments are processed by third parties - we don't retain this data.

Refunds & Repairs

Refunds will only be made for the items purchased but not for return shipping cost, and only in the following circumstances:

  • if returned within the 15 days from delivery and

  • in original condition and

  • unworn or

  • proven to be faulty from manufacture

 

Repairs may be arranged depending on design and reason for the damage - contact me first.

I will always try to help

Returns & Cancellations

Orders must be cancelled within 24 hours - before it is posted to you - via e-mail/contact form, stating your order number and with the "Cancel Order Request" in the message subject. 

 

Returns must be pre-approved - contact me within 5 days of delivery, and must coply with the returns conditions.

We recommend you post your pre-approved returns tracked.

Item exempt from returns:

  • custom orders

  • reduced price/sales items

Packing & SHipping

I use recycled packaging as sustainability is at the core of my business.

I ship your orders within 3 working days from purchase, more for custom orders.

I post your orders with "signed for" so please check for UK and international estimated shipping costs on the Royal Mail page here.

We have no control over carrier and customs delays, and we are not responsible for duties/taxes that your country might charge you.  Please check regulations before purchasing.

Please ensure you provide us with the correct address - we do not assume responsibility if you provide the wrong address.

Caring for Your Jewellery

Your jewellery is durable but it can break if it is bent or forced in any way.

Do not swim or shower or wash dishes wearing your jewellery - it doesn't like chemicals.

To clean polymer clay and resin pieces,  wash in clean soapy water and rinse immediately, then dry with a soft cloth.

Avoid getting perfume and cream on your jewellery, and prolongued exposure to water and sun.  Store your Lola Rosa jewellery away from direct sunlight.

All metall is hypoallergenic, however, gold tone metals will oxidise but won't give you a rash. 

Just wait for the gold to wear out.